HP printers can no longer print until HP apps are installed, users say “fire the product manager”
HP printers, infamous for methods comparable to paperweighting with non-genuine inks and blocking third-party inks, printed a warning message prompting customers to print as a substitute of what they needed to print till they put in an HP app. Customers expressed their anger on social media.
This situation was reported by X (previously Twitter) person Schappi. ‘HP+ printers have to be arrange utilizing the HP Sensible app . Go to 123.hp.com, obtain the app, and comply with the guided setup. Please full. All pages you tried to print have been used up by setup.’
HP / @HPSupport now mandate the set up of pointless software program (crapware?) to make the most of their printers. Again to @Officeworks we go… pic.twitter.com/lee2cVSh7n
— Schappi (@Schappi) April 3, 2024
In response, Schappi mentioned, “HP requires the set up of pointless software program, basically ` `crapware, ” with the intention to use HP printers.Let’s return to Officeworks (an Australian workplace provides producer)… ” he lamented.
In response to a direct message from HP help asking them to report the small print of the problem, HP mentioned, “Reasonably than prompting prospects to put in drivers, HP product managers have determined to pressure prospects to put in pesky software program.” , prioritized short-term earnings. Now, regardless that the printer is practical, it is successfully damaged until you put in pointless software program. Please hearth that product supervisor.’ I did.
Detailed description: An HP product supervisor prioritized short-term benefits by mandating that prospects set up cumbersome software program as a substitute of merely facilitating the set up of drivers. Though the printer capabilities, the product supervisor’s choice successfully ‘breaks’…
— Schappi (@Schappi) April 3, 2024
HP continues to be asking individuals to ship direct messages, however Schappi flatly rejected that, ‘That is superb.’
No thanks.
— Schappi (@Schappi) April 3, 2024
This downside has been round since a minimum of 2022, and for those who seek for the warning talked about above, you will discover a message on HP’s official boards: ‘I do not wish to try this. Why pressure me to put in such software program after I simply wish to use the printer?’ You’ll find a put up dated November 2022 complaining, “Is that this true?”
Schappi’s put up additionally turned a sizzling matter on the social information website Hacker Information, and in response to a query about why they pressure customers to put in the app, Schappi mentioned, “My guess is that for those who pressure customers to put in the app, they’ll subscribe to Ink.” ‘Is not this actually a crime? It is like HP put in a backdoor on the printer and compelled you to obtain malware that disables it. If that is authorized… If that is the case, then it needs to be a criminal offense, and we should not be allowed to create loopholes within the phrases of service.’ ‘